FTH友善運動賽事旅宿認證
FTH友善鐵人旅宿認證(友善運動賽事旅宿認證)
Friendly Triathlon Hotel Certification
認證核心:安全、衛生、友善、放鬆,四大核心目標。
認證項目:自行車與競賽設備停放與維護、工安衛生、醫療防護、訂房政策、房務規劃、飲水餐飲、營養政策、設備設施、休閒政策、管理制度及風險管控等61項作業規範。
認證方法:
雙階段審查機制:
第一階段:神秘顧客審核:以不通知、顧客、上班時間至旅宿業進行服務稽核查核,神秘顧客審核方式採用「CSIM(Customer Service Indication)-Star神秘顧客服務稽核星級評調查」方式進行調查
第二階段:現場文件審查:以通知方式,告知旅宿業管理代表文件審查時間,並進行認證項目內之文件資料審查。
合格標準:二階段分數達80分以上為合格,並頒發證書。
Friendly Triathlon Hotel Certification
Principles:Safety、Sanitation、Friendliness、Relaxation
Indices:
Bicycle parking and maintenance, work safety and health, medical protection, hotel reservation, housekeeping, water drinking and catering, nutrition provision, equipment and facilities, recreation and leisure, management system and risk control, etc. There are 61 norms for hotels and B&Bs to review.
Methods:
The Two-Stage Verification:
The first stage: Mystery Shopper VerificationThis stage has adopted the CSI(Customer Service Indication)-Star System to verify the hotels and B&Bs without notification. Mystery Shoppers, as consumers, verify the hotels and B&Bs during business hours.
The second stage: On-site Data Verification
This stage checks the documents on examining indices with notification.
Approval standards:The score of 80 or more at each stage is regarded as conformity. The certificate is hereby awarded by the audit.